Buyer Monitoring: A Means to Insure Personalized Service

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Vol. XLVI (October 2009), 573–583 573 © 2009, American Marketing Association ISSN: 0022-2437 (print), 1547-7193 (electronic) *Robert J. Kwortnik Jr. is Associate Professor of Marketing (e-mail: [email protected]), and W. Michael Lynn is Professor of Marketing (e-mail: [email protected]), Cornell University School of Hotel Administration. William T. Ross Jr. is Smeal Research Fellow in Marketing and Professor of Marketing, Smeal College of Business Administration, Pennsylvania State University (e-mail: [email protected]). Order of authorship was determined alphabetically. Jeff Inman served as associate editor for this article. ROBERT J. KWORTNIK JR., W. MICHAEL LYNN, and WILLIAM T. ROSS JR.*

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تاریخ انتشار 2009